• Company Information
• Corporate Services
• Residential Services
• Training
• Service Area
• Rates
• Contact Us
• Testimonials
• FAQs
• Links
• Coupons
• Policies
• Accessibility

Frequently Asked Questions

What is Spyware?

Any software that covertly gathers user information through the user's Internet connection without his or her knowledge, usually for advertising purposes. Spyware applications are typically bundled as a hidden component of freeware or shareware programs that can be downloaded from the Internet; however, it should be noted that the majority of shareware and freeware applications do not come with spyware. Once installed, the spyware monitors user activity on the Internet and transmits that information in the background to someone else. Spyware can also gather information about e-mail addresses and even passwords and credit card numbers. Spyware is similar to a Trojan horse in that users unwittingly install the product when they install something else. A common way to become a victim of spyware is to download certain peer-to-peer file swapping products that are available today. Aside from the questions of ethics and privacy, spyware steals from the user by using the computer's memory resources and also by eating bandwidth as it sends information back to the spyware's home base via the user's Internet connection. Because spyware is using memory and system resources, the applications running in the background can lead to system crashes or general system instability. Because spyware exists as independent executable programs, they have the ability to monitor keystrokes, scan files on the hard drive, snoop other applications, such as chat programs or word processors, install other spyware programs, read cookies, change the default home page on the Web browser, consistently relaying this information back to the spyware author who will either use it for advertising/marketing purposes or sell the information to another party.

What area do you service?

We proudly serve Anne Arundel, Baltimore City, Baltimore County, Carroll County, Howard County, and some parts of Frederick County.

Do you do data recovery?

YES, for a list of all our services, please visit out services pages both commercial and residential.

How long will the service call take?

Usually around 1-2 hours depending on the problem.